Frequently Asked Questions
Everything you need to know about shopping with Cotton Candy LA
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your styles sooner.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know which size to choose?
Each product page features a detailed size guide. Our contemporary fit generally runs true to size, but we recommend checking specific measurements for the best fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placement; after that, we may have already started the shipping process.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and interest-free installment options like Afterpay.